Public Folder HelpDesk for Outlook 9.2.5
Author: kalmstrom.com Business Solutions
License: Shareware $690
Release date: 1/10/2007 File size: 6.76 MB
Language: English Czech Danish Finnish French German Greek Italian Polish Portuguese Spanish Swedish Turkish
OS: Windows 2000, Windows XP, Windows 2003
Requirements: Exchange Server 5.5 or later
Tags: Helpdesk,
Outlook,
Issue Tracking,
Support,
Call center,
computer support,
group support,
help desk software,
itil,
IT help desk,
customer support,
help desk management,
essential statistics,
help statistics,
software support,
help desk solution
Date added: 8/5/2006 Updated: 2/26/2009
Description of Public Folder HelpDesk for Outlook 9.2.5
Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Powerful, integrated Statistics tool facilitates business intelligence. Knowledge base. Report generator based on MS Excel allows you to build and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to allow building any kind of custom reports or additions to the tables. PDA-integration. Open webform for receiving support questions online.
Outlook form can be customized by administrator. VB 6 and .html source code available for purchase if further customizations are needed.
Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking.
Free 30 day trial! Organization price (690 US$ including 1 year support) - no limits on number of users.
Extensive documentation: many video demonstrations and downloadable manual and slideshow online.
Compatible with Outlook 2000-2003, Vista, IE7 and Office 2007.
What's new in this version: 1. Vista, IE7, Office 2007 2. Much easier, MSI-based installation 3. Upgrade/repair without tampering with data 4. Bugs fixed 5. Open webform for support questions via webform. 6. Purchase and registration within product
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